RingCentral TCR Registration Guide

RingCentral 10DLC Registration Overview

RingCentral requires all customers sending SMS/MMS to U.S. numbers to register with The Campaign Registry (TCR). This process validates your business identity ("Brand") and your messaging use case ("Campaign") to prevent spam and ensure compliance with carrier policies.

Failure to register results in message blocking, lower throughput limits, and potential fines. The process involves two distinct steps: Brand Registration and Campaign Registration.

Step-by-Step Registration Guide

1. 1

   Access the Admin Portal

   Log in to your RingCentral online account as an Administrator.

   Navigate to Phone System > Phone Numbers > TCR Registration (or "10DLC Registration" depending on version).

2. 2

   Submit Brand Details

   You must register your legal entity. Ensure the following match your IRS records exactly:

   • Legal Business Name
   • EIN (Employer Identification Number)
   • Business Address

   Mismatches here are the #1 cause of rejection.

3. 3

   Register Campaign

   Once your Brand is verified, create a Campaign. Select your Use Case (e.g., Customer Care, Marketing). Provide:

   • Campaign Description
   • Sample Messages (3-5 examples)
   • Opt-In/Consent Workflow description
   • Help/Stop keyword responses
4. 4

   Assign Numbers

   Link your RingCentral phone numbers to the approved Campaign. Only numbers assigned to an approved campaign can send SMS.

Required Documentation

Before starting, gather these materials to prevent timeouts and rejections.

Verification Documents

• IRS SS-4 Letter: To verify exact Legal Name and EIN.
• Website URL: Must be active, secure (HTTPS), and contain your business info.

Compliance Artifacts

Frequently Asked Questions